Terms of Service

By creating an account, starting a free trial, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service.

PATCHYE is a subscription-based self-improvement product. It delivers short daily lessons organised into multi-week “journeys”, along with worksheets, action steps, streak tracking, mood check-ins, and a library of short insights. Content unlocks day by day and your progress is saved to your account.

We may improve, add to, or change features of the Service over time. If we make a change that materially reduces what your paid subscription includes, we will let you know.

You need an account to use the Service. You agree to provide accurate information (name and email), keep your password confidential, and let us know promptly if you believe your account has been accessed without your permission. You are responsible for activity that occurs under your account. You must be at least 16 years old to create an account.

PATCHYE is sold as an auto-renewing subscription. On the web, payment is processed by Stripe; monthly and annual plans start with a 3-day free trial (the weekly plan has no trial), after which you are charged for the term you chose — weekly (USD $6.99), monthly (USD $19.99), or annual (USD $89.99), or the local-currency equivalent shown at checkout for supported regions (including Australia, New Zealand, Singapore, Malaysia, the United Kingdom, the European Union, and Canada). On iOS, subscriptions may also be offered through Apple In-App Purchase, in which case Apple's terms and pricing shown in the App Store apply.

Subscriptions renew automatically at the end of each term unless auto-renew is turned off at least 24 hours before the renewal date. Turning it off takes one click:

• Web: open the app, go to Settings, and turn off auto-renew. You keep access until the end of the period you have paid for.
• iOS: manage or cancel via your Apple Account → Subscriptions (Settings on your device). We cannot cancel Apple subscriptions on your behalf.

If you cancel during the free trial, you will not be charged.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other applicable consumer protection laws. If the Service is faulty or not as described, you may be entitled to a refund or other remedy under those laws.

Purchases made through Apple In-App Purchase are billed and refunded by Apple — refund requests for those purchases must be made through Apple at reportaproblem.apple.com.

For anything billing-related, contact us at support@patchye.com and we will do our best to sort it out.

You agree not to:

• share your account or resell, redistribute, or publicly post the Service's content;
• copy, scrape, or systematically download lessons, worksheets, or other content;
• reverse engineer, probe, or interfere with the Service or its security;
• use the Service for anything unlawful or to harm others.

All content in the Service — lessons, journeys, worksheets, frameworks, insights, graphics, and software — is original material owned by Hatchify (or used with permission) and is protected by copyright and other intellectual property laws. Your subscription gives you a personal, non-exclusive, non-transferable licence to access and use the content for your own personal development while your subscription is active. It does not transfer any ownership to you.

Anything you write in your own worksheets, journal entries, and check-ins remains yours.

PATCHYE provides educational self-improvement material only. It is not medical, psychological, psychiatric, financial, legal, or other professional advice, and it is not a substitute for care from a qualified professional. Do not disregard or delay seeking professional advice because of something you read in the Service. If you have concerns about your physical or mental health, please see a qualified professional; if you are in crisis, contact your local emergency services or a crisis support line.

You can stop using the Service and delete your account at any time by contacting us. We may suspend or terminate your account if you materially breach these Terms (for example, by redistributing content or attacking the Service). If we terminate your account without cause, we will refund the unused portion of any prepaid term. Sections that by their nature should survive termination (including intellectual property, disclaimers, and governing law) survive it.

We may update these Terms from time to time. If we make a material change, we will notify you by email or in the app before the change takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales. This does not affect any protections you have under the consumer laws of the place where you live.

HATCHIFY PTY LTD (ABN 87 600 809 167), Australia. Questions about these Terms? Email support@patchye.com.